Wireless Sensor Won't Connect to Windows Computer

My Wireless Sensor won't connect to PASCO software on my Windows computer

 Related Products:
  • PS-3200 AirLink

  • ME-1240 and ME-1241 Smart Cart
  • Any white Wireless Sensor
  • SPARKvue, Capstone, MatchGraph! software

Compatibility Requirements for Windows:

1. Bluetooth 4.0 hardware 

 2. Windows 10 version 1703 or higher  

a.    All Windows 7 computers require the use of the PS-3500 USB Bluetooth adapter to connect to Wireless Sensors; Windows 10 versions below 1703 also require this adapter OR can update for free to 1703+

3.  SPARKvue 3.0 or higher or PASCO Capstone 1.10 or later must be installed

4. Windows 10 users that had SPARKvue/Capstone installed before updating to version 1703, you must uninstall and reinstall SPARKvue/Capstone after the 1703 update is complete. This installs the correct Wireless drivers.

5. If you are using the PS-3500 Adapter, see this KB article to ensure the drivers are installed correctly: 

Wireless sensors not detected on Windows computer with PS-3500 Adapter


Date Created: 11/13/2019
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